Wheelchair Assistance
Each airline provides their own wheelchair assistance, and wheelchair reservations are recommended before arriving at PDX. Make sure to contact your airline to make a reservation. On your day of travel, check in at your airline’s ticket counter or call 503-460-4300 to get connected with your wheelchair provider. If you need assistance getting into the terminal, please see the following. It may take up to 30 minutes for your wheelchair to arrive.
Wheelchair service is provided at no charge, but gratuities are greatly appreciated.
Wheelchair Service to/from locations throughout PDX
Parking Garages
- If you need full wheelchair service, we recommend parking in either the short- or long-term garages. (Visit our parking page for accessible parking discount information.)
- Once you’re parked, call wheelchair assistance at 503-460-4300 and let them know your location.
- Call buttons for assistance can be found at the elevator cores and operators are available from 6 a.m. to 11:30 p.m.
Upper/Lower Roadways
- If you can walk short distances, accessible loading and unloading zones are located at the north and south ends of the upper and lower roadways in front of the terminal.
- Only active loading or unloading in these areas is allowed, and a driver is required to remain with the vehicle at all times. Unattended vehicles may be cited and/or towed.
- Priority seating is located inside the terminal at the north and south ends of departures (upper roadway).
- Once seated, you can call wheelchair assistance at 503-460-4300 and let them know your location.
Valet Parking
- If using valet parking, please ask the attendant to request the wheelchair for you. Applicable valet charges will apply.
Rental Car Center
- Wheelchair providers will accompany you to/from the Rental Car Center.
- When requesting service at 503-460-4300 please share your location.
Wheelchair-Accessible Taxis & Rideshare
- Taxis and other app-based rideshare services like Uber and Lyft are available to take you to and from the airport using wheelchair-accessible vehicles.
- See the information booth at Island 2 (on the lower roadway) or visit the ground transportation page.
Single Stall All-User Restrooms
You can find spacious single stall all-user restrooms pre-security, as well as on each concourse and in the Rental Car Center.
- Concourse B (lower level)
- Concourse E (between gates E8 and E9)
- Concourse C (near west-end of bypass-tunnel)
- Concourse D (near gate D5; adjacent to the Service Animal & Pet Relief Area).
- Pre-security, just past the ticket hall,behind Paper Epiphanies, and behind Hello from Portland.
- Rental Car Center.
View single stall all-user restroom locations on our interactive map.
Accompanying Minors and People with Special Service Requests to/from the Gate
A gate pass is required in order to escort a solo traveler with special service requests (SSRs) to or from an arrival or departure gate, such as an unaccompanied child, an older traveler, or person with disabilities. To request a gate pass, you must visit the traveler’s airline ticket counter at PDX, so make sure to allow for extra time in case of lines at the ticket counter.
Note that each airline has their own gate pass policy, and not all airlines will issue a gate pass. Only one person may be allowed to accompany a special-needs passenger to or from the gate. Be sure to verify the airline’s gate pass policy before arriving at PDX.
When requesting a gate pass for an arriving flight, check with the airline in advance to make sure their ticket counter will be open at the time of the arrival. Please be prepared to provide Real ID identification (e.g. Passport) and arriving flight information.