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Travel Safe at PDX.

The health and safety of travelers and employees is our top priority at the Portland International Airport (PDX). We have been working closely with public health partners to respond to and slow the spread of coronavirus (COVID-19) and make sure the airport is a safe and welcoming place for all. When you’re ready to fly, the airport might look a little different than your last journey. Here is what you can expect the next time you come to PDX.

Travel Clearance Testing Available at PDX

Want a COVID-19 test before you fly? PDX now offers on-site testing for travelers. Visit the Carbon Health website to learn more and schedule an appointment.

Oregon Coronavirus Restrictions

On Nov. 13, 2020, Oregon Gov. Kate Brown announced a new travel advisory, which recommends that anyone arriving in Oregon from other states or countries, including returning Oregon residents, should self-quarantine for 14 days after arrival. This recommendation does not apply to individuals who cross state or country borders for essential travel, such as work or medical care.

Due to statewide restrictions, restaurants at PDX cannot exceed 25% capacity or 50 people, whichever is smaller. Retail shops should also be at 50% max capacity. 

What We Are Doing For You

We have new rules and guidelines to help you travel safe.

Face coverings required: Face coverings are required at PDX, except for children under the age of 2 and people with medical conditions that prevent them from wearing a face covering. Face coverings should cover your nose and mouth. A new CDC order also requires masks at all U.S. airports and other forms of public transportation. As a result of this order, refusal to wear a mask violates federal law and may result in penalties and/or removal from the airport.

Picking someone up? If you are picking up a passenger, wait for them outside. We’re limiting the number of people inside the terminal to minimize congestion. We know some travelers need a little assistance getting on their way. If that’s the case, you are welcome to step inside and give them the help they need.

More cleaning: We've increased cleaning in our high-touch areas – like the escalator and moving walkway handrails, food court tables, and bathrooms. Our handrails are being cleaned 8 times a day, and that number will increase when travel picks up even further. We continue to disinfect these areas with hospital-grade cleaning products.

In recognition of these cleaning protocols, PDX became an accredited airport under the Airports Council International (ACI) Airport Health Accreditation program.

Clean air filtration: Our airport has a robust, multi-stage filtration system that brings the clean outside air to the terminal and filters the most dangerous particles out. 

More hand sanitizers: We already had more than 50 hand sanitizer stations located throughout PDX. We added 35 more stations that dispense hand sanitizer containing at least 60% alcohol. For your benefit, the TSA also is allowing one 12 ounce hand sanitizer container per passenger.

What Our Partners Are Doing

Please note that ride-shares, taxis, airlines and other airport partners like the Transportation Security Administration (TSA) have implemented their own guidelines and protocols. Be sure to check in directly with these partners for additional travel tips and rules.

Airline Protocols: All airlines that fly out of PDX require face coverings, including during your flight. Airlines have also increased cleaning between flights and have air filtration systems designed to keep you safe. A Harvard University study released in October found that ventilation systems on planes filter out 99% of airborne viruses. Harvard's researchers also highlight masks as a critical part of keeping travelers healthy, along with enhanced cleaning and passengers' self-screening for COVID-19 symptoms.

What You Can Do to Help

It only works if we all do it. Here’s what you can do to protect yourself and others.

Give yourself and others space: To help you keep your distance from others, we rearranged gathering spaces, like our food court areas. We also installed “sneeze guards,” which provide extra space between you and airport employees.

Go touchless where you can: You can check into your flight online and download the boarding pass to your phone. And don’t forget your water bottle…you can refill it at any of our touchless refill stations located near most restrooms.

Wash your hands: Washing your hands with soap and water is the best way to avoid getting sick. So when you pass a restroom at PDX, step inside and sing a little tune as your scrub your hands and fingers for at least 20 seconds.

Taking care takes time. That’s why we recommend you give yourself a little extra time the next time you’re flying out of PDX. As always, we’ll do our best to get you on your way as quickly and as safely as we can!

Answering your questions

We know the local, national and global travel restrictions in place can be confusing. Below are some of the most frequent questions we are hearing about air travel. If your air travel question isn’t answered below, please call or text our customer service team for more details: 503.460.4234. 

For public health questions, please contact the Oregon Health Authority or Multnomah County Public Health