PDX People make extraordinary service part of their daily routine. To show our appreciation for these efforts, we dedicate a week to celebrating and uplifting what makes PDX one of America’s Best Airports: YOU!
A Week of Exciting Events
This year’s celebration began with the annual PDX Excellence in Service Awards on Sept. 9 and concluded with the PDX People employee appreciation week, Sept. 12 - 16. The appreciation events featured food from local vendors – Pip's Doughnuts, Bondi Bowls, Taqueria Merced, Henry Higgins Bagels, Café de Crepe, Kama'aina and Ski.Hi Foods – and stretched from the employee parking lot to the airfield. At each celebration attendees enjoyed food, games and won PDX People swag.
I’ve been personally involved in planning and executing seven of these events in the past eight years and I can unequivocally say this was the best one yet. I know I have a fair amount of implicit bias, but we have something really special at PDX. Airport employees treat passengers with kindness and care, so it’s very important to reciprocate when we can. For everyone involved, your work is incredibly valuable and very much appreciated.
- Walter Marchbanks, Port of Portland Customer Programs & Services Manager
Recognizing Our Homegrown Superstars
The annual PDX Excellence in Service Awards honors customer service Superstars from each of our partners — airlines, concessions, transportation and more — all nominated by their teams. This year’s theme, Homegrown Superstars, paid homage to the employees who grow with us and make our airport better by rooting their customer service in the PDX People values: Being friendly, knowledgeable and respectful.
The honored Superstars, along with their families, gathered on a sunny Saturday to enjoy games, party llamas, food and drink from local favorites and of course, recognize colleagues for their extraordinary efforts.
From roadway to runway and concourse to construction, your hard work and commitment to upholding our values are appreciated. Thank you, PDX People!
