Below are training resources that support the PDX People core values: We're Friendly, We're Knowledgeable and We're Respectful.
Customer Service
At PDX, we always provide a warm welcome, serve with a smile and listen attentively. We are courteous and go out of our way to help. We act with inclusivity at all times, welcome diverse perspectives and show caring, kindness and compassion. And we get to know PDX inside and out, stay informed and up to date, and seek out answers when needed. This training will help you live our PDX People values – being friendly, knowledgeable and respectful.
Customer Service OrientationPDX People Recognition & Rewards
PDX Lifesavers
PDX Lifesavers is a free program available to everyone who works or volunteers at the airport, offered by our PDX Public Safety & Security team. Courses include training on how to provide CPR and use an automated external defibrillator (AED); first aid skills needed to respond and assist until emergency until emergency medical services arrives; and “live fire” training to gain experience with a fire extinguisher before you might be called upon to use one in real life.
PDX Lifesavers CoursesAirport AED Locations
Sensory Inclusion
Increasing accessibility at PDX is an ongoing endeavor. As part of that work we partnered with Kulture City and the Autism Society of Oregon to open a sensory room on Concourse D – a space geared toward visitors with cognitive or sensory processing challenges that features a sensory station surrounded by a calming, comfortable atmosphere. This training will help you learn about sensory processing disabilities and the importance of accessibility.
Get Sensory Inclusive CertificationAccessibility at PDX
About KultureCity
Sunflower Lanyards
Part of delivering top-notch, inclusive service is being aware when guests need our help. If you see a traveler at PDX wearing a sunflower lanyard, it indicates that the person wearing it – or someone with them – has a hidden disability and that they may need additional support. Hidden disabilities don’t have physical signs and include learning difficulties, mental health as well as mobility, speech, visual or hearing impairments. This training will teach you more about hidden disabilities and how they might impact a person’s life.
Take Sunflower Lanyard TrainingTSA Cares Program
Inclusive Pronoun Use
Being respectful is a core value for PDX People, and creating an inclusive environment is one way we uphold that value. Using someone’s correct personal pronouns and sharing your pronouns is considerate of those around you and part of making PDX welcoming to all. In English, people frequently use pronouns – she/him, her/his – when speaking about one another. However, you cannot determine a person’s gender based on their appearance. This presentation by Chuck Bernsohn (they/them) on gender diversity will share more about language, norms and creating a culture of inclusivity.
Gender Diversity, Language and Inclusivity