CORONAVIRUS / COVID-19:
KEEPING PDX PEOPLE HEALTHY AND INFORMED
(Last updated: July 2, 2020 - changes highlighted below)
We know this is a stressful time and things are changing every day. Ensuring that every person coming to PDX – whether for work or travel – is healthy, safe and informed is our number one priority.
To that end, we compiled answers to frequently asked questions that we heard from you, and created a way to tell us about the acts of kindness you’re seeing around the airport.
How does Oregon Governor Kate Brown's order impact PDX? Is it still operational?PDX remains open and operational under the Governor’s March 23 "Stay Home, Save Lives" order. This includes PDX concessions, which can continue to provide takeout under the Governor’s order.
As you may know, our airport is operated by the Port of Portland. As a public agency, the Port must continue to support day-to-day operations and the needs of tenants and travelers. Even as travel slows, our work – and your contributions – continue to be critical to our community.
The Port's emergency operations center is closely monitoring the evolving situation. To see our airport conditions dashboard, check out pdx.com/conditions. To see the COVID-19 virus updates that we're sharing with the public, go to flypdx.com/covid-19.
What extra steps are you taking to keep employees safe?
We’re cleaning high-touch areas in the terminal more frequently, along with the airport’s parking pay stations, shuttle buses and information booths. Our Relay Resources team deserves a huge thank you for going above and beyond with their commitment to cleanliness.
You've probably noticed an increase in hand sanitizer as well. We added dispensers in high traffic areas, including our taxi and rideshare hold lot for our ground transportation providers.
Portland Airport Fire Fighters are our medical first responders. In accordance with Multnomah County Public Health guidance, airport firefighters are required to respond to all medical calls wearing increased levels of personal protective equipment. Additionally, when fire department staff respond to medical calls, they will be placing masks on all patients, symptomatic or not. This is per the guidance of the Multnomah County Medical Director.
In an effort to continue the practice of physical distancing and in light of the recent rise in passenger volumes, the TSA screening team has made the decision to partially reopen the B/C checkpoint every day from 5 a.m. to 12:30 p.m.
Everyone at PDX – including travelers, employees, contractors and service providers – is instructed to follow public health guidelines which include cleaning your hands often, covering coughs and sneezes, and maintaining six feet between you and all other people.
Per the CDC, cloth face coverings can be made from common materials. Items such as a bandana or scarf can be used as a face covering; cloth face coverings are washable and reusable. Face coverings are not a replacement for other efforts to help contain the spread of COVID-19. Please continue to maintain physical distancing, refrain from touching your face and wash your hands frequently.
The new face covering rule will remain in effect for the duration of the relevant directives from the State and County, including the guidance found in Governor Kate Brown’s May 7 “Reopening Oregon: Details on Restarting Public Life and Business.”
Do I have to wear a mask or face covering the entire time I’m at PDX?
We know our region comes together to care for one and other and we are asking everyone to wear face coverings to help prevent the spread of COVID-19. We expect that everyone at PDX will wear face coverings to show kindness and be considerate of their fellow airport employees and travelers.
What resources are available if I’m working and get sick or need help with childcare?
- Call 211. Listen to the prompt for Child Care and press the specified number.
- Text the keyword “children” or “niños” to 898211 (TXT211).
- Email firstname.lastname@example.org.
- Visit the website.
I heard there are temporary changes to employee parking. What can you tell me?
What businesses are open at PDX?
PDX Restaurants and Shops Open
|Capers Farm to Table Market|
|Flying Elephants Deli|
|Made in Oregon|
|Real Mother Goose|
|Your Northwest Travel Mart|
The CARES Act provides federal economic relief funds to Americans and businesses, including airlines, small businesses like our concessionaires at PDX, and airport employees whose jobs were impacted by COVID-19. As our partners wait for this necessary federal assistance, the Port of Portland is providing immediate emergency support to PDX tenants and partners.
- To support our airline partners, who travelers depend on for flights at PDX, we are deferring two months of airline rent and fees; repayment is due in four installments this fall.
- We have suspended minimum guaranteed rent provisions for PDX terminal concessions tenants right now. Restaurants and shops that stay open will only pay rent as a percentage of their sales for the time being.
- We’ve also extended payment terms from 30 days to 60 days for April’s rent for various other Port tenants who need the support.
My PDX badge expires soon. Are there any Badging Office changes I should know about?
Have any restaurants made changes to their operations?Governor Kate Brown’s order restricting food and beverage operations does impact the sit-down restaurants at PDX. Our counter-service restaurants, grab-and-go services and coffee stands are considered takeout and are operating as such.
We also updated the seating arrangement in the food courts and public areas of Concourses C and D to promote physical distancing, following recommended public health guidelines. Some concessions may also limit their operating hours or make modifications to their menus.
Is AtYourGate food delivery still operating at PDX?Yes, AtYourGate is ready to deliver your meal from select PDX concessionaires during their current operating hours: Monday, Tuesday and Friday from 7 a.m. to 2:30 p.m. and Wednesday and Thursday from 8:30 a.m. to 2:30 p.m. Using AtYourGate delivery also helps to ensure that, rather than spend time in line or in the food court areas, everyone maintains their physical distancing. On Tuesdays and Wednesdays, use the code GATE for $7 off your order. You can also add the coupon for 10% off for PDX employees. Download the At Your Gate app.
What flights have been canceled temporarily at PDX?
Airlines continue to refine their spring and summer flight schedules in light of the impacts from COVID-19. While these can change day-to-day, here are some we've confirmed with airline partners.
- Delta Air Lines announced has temporarily suspended their flight between Portland and Amsterdam, and from PDX to Tokyo.
- Due to the ongoing travel restrictions at the U.S./Canada border, WestJet and Air Canada have suspended flights. WestJet is scheduled to resume service to Calgary on July 5, while you can find proposed plans for Air Canada flights to PDX in their current schedule.
- Due to the State of Hawaii’s quarantine order effective March 26, Hawaiian Airlines is suspending service between the islands and the mainland.
- JetBlue has suspended service at PDX until June 30.
- All the PDX airline lounges will be closed starting Sunday, March 29.
Are there any changes to TriMet service at PDX?
What tips do you have for staying safe and calm?
- Tips for managing coronavirus stress and anxiety
- How to effectively clean and disinfect your phone
- Where to stream live virtual concerts
- Zoo webcams, virtual tours and virtual field trips
- The ultimate guide to virtual museum resources
- Talk on the phone with someone stuck at home
We love hearing and sharing stories about incredible PDX People, especially during such challenging times. If you know someone who has gone above and beyond, tell us about it by filling out our submission form. We may also follow up to request a photo of the person you want to highlight. Another option is to send them a shoutout on social by tagging your post with #PDXPeople. We’ll pick a few of the stories to share with our followers and on our PDX employee website.
I spotted a PDX employee going above and beyond. How can I get them some special attention?
Have a question or suggestion for keeping PDX People healthy and informed?Fill out our form and we’ll do our best to add to the answers shared here. We’ll also share all suggestions with our PDX communications and operations teams.