PDX News & Updates

CORONAVIRUS / COVID-19:
KEEPING PDX PEOPLE HEALTHY AND INFORMED

(Last updated: July 2, 2020 - changes highlighted below


We know this is a stressful time and things are changing every day. Ensuring that every person coming to PDX – whether for work or travel – is healthy, safe and informed is our number one priority.

To that end, we compiled answers to frequently asked questions that we heard from you, and created a way to tell us about the acts of kindness you’re seeing around the airport.


How does Oregon Governor Kate Brown's order impact PDX? Is it still operational?

PDX remains open and operational under the Governor’s March 23 "Stay Home, Save Lives" order. This includes PDX concessions, which can continue to provide takeout under the Governor’s order.

As you may know, our airport is operated by the Port of Portland. As a public agency, the Port must continue to support day-to-day operations and the needs of tenants and travelers. Even as travel slows, our work – and your contributions – continue to be critical to our community.

The Port's emergency operations center is closely monitoring the evolving situation. To see our airport conditions dashboard, check out pdx.com/conditions. To see the COVID-19 virus updates that we're sharing with the public, go to flypdx.com/covid-19.

What extra steps are you taking to keep employees safe?

COVID-19 Social Distancing
Our top priority is your health and safety and we’re leaning on the advice of our public health partners. For the latest guidance, visit the Centers for Disease Control and Prevention and Oregon Health Authority websites.

We’re cleaning high-touch areas in the terminal more frequently, along with the airport’s parking pay stations, shuttle buses and information booths. Our Relay Resources team deserves a huge thank you for going above and beyond with their commitment to cleanliness.

You've probably noticed an increase in hand sanitizer as well. We added dispensers in high traffic areas, including our taxi and rideshare hold lot for our ground transportation providers.

Portland Airport Fire Fighters are our medical first responders. In accordance with Multnomah County Public Health guidance, airport firefighters are required to respond to all medical calls wearing increased levels of personal protective equipment. Additionally, when fire department staff respond to medical calls, they will be placing masks on all patients, symptomatic or not. This is per the guidance of the Multnomah County Medical Director.

In an effort to continue the practice of physical distancing and in light of the recent rise in passenger volumes, the TSA screening team has made the decision to partially reopen the B/C checkpoint every day from 5 a.m. to 12:30 p.m.

Everyone at PDX – including travelers, employees, contractors and service providers – is instructed to follow public health guidelines which include cleaning your hands often, covering coughs and sneezes, and maintaining six feet between you and all other people.

For more information, see the Oregon Health Authority's physical distancing flier in English and Spanish. More translations are available on the Oregon Health Authority's website.


Am I required to wear a face covering while working at PDX?

Effective Monday, May 18, face coverings are required for everyone at the airport, to protect both travelers and airport employees, and to provide a consistent experience for passengers flying in and out of PDX. Children under the age of 2 and people with medical conditions that prevent wearing a face covering are exempt from this new rule. Read the press release.

Per the CDC, cloth face coverings can be made from common materials. Items such as a bandana or scarf can be used as a face covering; cloth face coverings are washable and reusable. Face coverings are not a replacement for other efforts to help contain the spread of COVID-19. Please continue to maintain physical distancing, refrain from touching your face and wash your hands frequently.

The new face covering rule will remain in effect for the duration of the relevant directives from the State and County, including the guidance found in Governor Kate Brown’s May 7 “Reopening Oregon: Details on Restarting Public Life and Business.”

Do I have to wear a mask or face covering the entire time I’m at PDX?

Yes. As written, the rule includes use of a face covering anywhere inside the terminal spaces, including the pedestrian tunnels and the rental car center. Taking off the face covering is permitted if needed for security/identity purposes or when allowed by state/local policy (for example, when dining).

We know our region comes together to care for one and other and we are asking everyone to wear face coverings to help prevent the spread of COVID-19. We expect that everyone at PDX will wear face coverings to show kindness and be considerate of their fellow airport employees and travelers.

What resources are available if I’m working and get sick or need help with childcare?

Federal Emergency Paid Sick Leave: The federal Families First Coronavirus Response Act provides for up to two weeks of fully-paid emergency sick leave to self-quarantine, seek a diagnosis, or receive treatment for COVID-19. Two weeks of paid emergency sick leave, at two-thirds pay, is available to employees caring for a family member due to COVID-19. Eligible employees are those at companies with fewer than 500 employees, local, state, and federal government employees, and employees who work under a multiemployer collective agreement. Talk to your manager to learn if your company meets these requirements. You can also review the Families First Coronavirus Response Act FAQ.

Federal Paid Family Leave: The federal Families First Coronavirus Response Act also provides for 12 weeks of job-protected leave for employees to take care of a minor child in the event of the closure of the child’s school or place of childcare. The 12 weeks of job-protected leave include two weeks of unpaid leave, followed by 10 weeks of paid leave at two-thirds the employee’s usual pay. Employees can overlap the first two unpaid weeks with two weeks of emergency paid sick leave. Eligible employees are those at companies with fewer than 500 employees, local, state, and government employees, and employees who work under a multiemployer collective agreement. Talk to your manager to learn if your company meets these requirements. You can also review the Families First Coronavirus Response Act FAQ.

Emergency Childcare: Essential workers can receive a customized referral to emergency childcare programs. Hours: Monday – Friday: 7 a.m. to 11 p.m.; Saturday – Sunday: 8 a.m. to 8 p.m.

  • Call 211. Listen to the prompt for Child Care and press the specified number.
  • Text the keyword “children” or “niños” to 898211 (TXT211).
  • Email children@211info.org.
  • Visit the website.

I heard there are temporary changes to employee parking. What can you tell me?

Because fewer people are traveling, we have more capacity in the PDX parking garages. This means we can make a temporary change to where you park to offer you greater convenience and accessibility at no extra cost.

All airport employees who previously parked in the Alderwood Lot should now park in the long-term parking garage. The Alderwood Lot will be closed and shuttle buses will ferry employees between the terminal and the parking lot at a lower frequency until all the cars are removed. We hope this change allows more opportunity for physical distancing and makes your life a little easier in a difficult time.


What businesses are open at PDX?

PDX Restaurants and Shops Open

Bambuza
Bangkok Xpress
Beaches
Beach Shack
Café Yumm!
Capers Cafe
Capers Farm to Table Market 
ccMcKenzie
Columbia
Flying Elephants Deli
Henry's Tavern
Hissho Sushi
Kiehls
Made in Oregon
McDonald's 
Mod Pizza
Mo's Seafood
Oregonian News 
Panda Express
Pendleton
Portland Roasting 
Potbelly Sandwiches
Real Mother Goose
Rich's News
Soundbalance
Stumptown
The Market
Timberline Lodge
Westward Whiskey
Your Northwest Travel Mart
The following restaurants and shops are closed temporarily: Blue Star Donuts; Burgerville; Country Cat; Deschutes Brewery; Dragontree Spa; Food Carts – Maruti, Mike's Backyard BBQ and Sumo Sushi; Hopworks Urban Brewery; Jackson Shine Co; Johnston & Murphy; Kenny & Zukes; Metalsmiths; Nike; Peet's Coffee; Powell's Books; Providence; Starbucks; Tamale Boy; Tender Loving Empire; The Barbers; Travelex; and Vino Volo.

If you work at a concession that has closed, there may be resources available. Learn more about business layoffs, closures and unemployment insurance benefits from the State of Oregon's Employment Department or see Multnomah County and City of Portland's temporary eviction moratorium.

The USO at PDX is open from 8 a.m. to 5 p.m., Monday through Friday. They installed a sneeze guard at the entrance and have special cleaning protocols in place.

The Customs and Border Protection Trusted Traveler Enrollment Center at PDX has suspended operations through at least August 10. The children’s play areas at the airport are closed. The airport's Gold Key Valet has suspended service and the Red Economy Lot is closed, though the Blue Economy Lot and short-term and long-term parking garages remain open.

While the PDX Conference Center is closed, the Sandy and Vancouver conference rooms on the mezzanine level are available to PDX tenants and Port staff on a first come, first served basis. If you would like to reserve these rooms, contact pdxconferencecenter@portofportland.com.

The Lost & Found office at PDX is closed. Airport Operations staff will assist with collecting, logging, and storing essential items (such as wallets, eyeglasses, laptops, phones, etc.), as well as with reuniting these essential items with the appropriate owner. During the office closure, non-essential items will not be logged in the lost and found database but will be stored until 30 days after the Lost & Found Office reopens. All PDX tenants are asked to place any non-essential items in the drop boxes which are located at the BC & DE checkpoints and outside the Lost & Found Office. People inquiring about items lost or found at PDX should call 503-460-4272 or email pdxlostandfound@portofportland.com.

To minimize people congregating in the terminal, the airport meeter-and-greeter areas are closed until further notice. PDX asks that families and friends wait to say ‘Welcome Home’ at home. Those picking up arriving passengers should remain outside the terminal unless the arriving passenger requires assistance. Our goal is to help avoid crowding and limit proximity to persons not associated with traveling or working at the airport.

What is being done to support PDX tenants?

The CARES Act provides federal economic relief funds to Americans and businesses, including airlines, small businesses like our concessionaires at PDX, and airport employees whose jobs were impacted by COVID-19. As our partners wait for this necessary federal assistance, the Port of Portland is providing immediate emergency support to PDX tenants and partners.

  • To support our airline partners, who travelers depend on for flights at PDX, we are deferring two months of airline rent and fees; repayment is due in four installments this fall.
  • We have suspended minimum guaranteed rent provisions for PDX terminal concessions tenants right now. Restaurants and shops that stay open will only pay rent as a percentage of their sales for the time being.
  • We’ve also extended payment terms from 30 days to 60 days for April’s rent for various other Port tenants who need the support.

My PDX badge expires soon. Are there any Badging Office changes I should know about?

The PDX Security Badging office is open Monday through Friday, 8 a.m. to 4 p.m. Starting on Monday, July 6, badging appointments will once again be available every weekday, however they will continue to operate on a reduced training schedule (50% capacity) in order to maintain social distancing and they will not process standby customers.

PDX employees whose badge expires at the end of the month should call the Badging Office at 503.460.4500 or 800.547.8411 ext. 4500 to schedule a training appointment and have their badge renewed. Your badge will deactivate at midnight on the expiration date and may not be used or displayed after that time. Although your badge won’t be active beyond the expiration date, all badge holders have 30 days after their badge expires to complete the renewal process without restarting the badge process.

Have any restaurants made changes to their operations?

Governor Kate Brown’s order restricting food and beverage operations does impact the sit-down restaurants at PDX. Our counter-service restaurants, grab-and-go services and coffee stands are considered takeout and are operating as such.

We also updated the seating arrangement in the food courts and public areas of Concourses C and D to promote physical distancing, following recommended public health guidelines. Some concessions may also limit their operating hours or make modifications to their menus.


Is AtYourGate food delivery still operating at PDX?

Yes, AtYourGate is ready to deliver your meal from select PDX concessionaires during their current operating hours: Monday, Tuesday and Friday from 7 a.m. to 2:30 p.m. and Wednesday and Thursday from 8:30 a.m. to 2:30 p.m. Using AtYourGate delivery also helps to ensure that, rather than spend time in line or in the food court areas, everyone maintains their physical distancing. On Tuesdays and Wednesdays, use the code GATE for $7 off your order. You can also add the coupon for 10% off for PDX employees. Download the At Your Gate app.


What flights have been canceled temporarily at PDX?

Airlines continue to refine their spring and summer flight schedules in light of the impacts from COVID-19. While these can change day-to-day, here are some we've confirmed with airline partners.

  • Delta Air Lines announced has temporarily suspended their flight between Portland and Amsterdam, and from PDX to Tokyo.
  • Due to the ongoing travel restrictions at the U.S./Canada border, WestJet and Air Canada have suspended flights. WestJet is scheduled to resume service to Calgary on July 5, while you can find proposed plans for Air Canada flights to PDX in their current schedule.
  • Due to the State of Hawaii’s quarantine order effective March 26, Hawaiian Airlines is suspending service between the islands and the mainland.
  • JetBlue has suspended service at PDX until June 30.
  • All the PDX airline lounges will be closed starting Sunday, March 29. 


Are there any changes to TriMet service at PDX?

TriMet ridership has dropped due to COVID-19, and the agency is temporarily reducing service. Starting Sunday, April 5, service will be suspended for Line 272, the PDX Night Bus, which runs between 1 a.m. and 5 a.m. On weekdays, MAX trains will run every 15 minutes throughout most of the day; weekends will follow Sunday service.

Unrelated to coronavirus, the Portland Airport station on the MAX Red Line is closed until August 1 during PDX Next construction. During this time, there will be a PDX shuttle bus running continuously between the Mt. Hood and Portland Airport stations. Please plan to leave about 10 extra minutes for your commute.

What tips do you have for staying safe and calm?


I spotted a PDX employee going above and beyond. How can I get them some special attention?

We love hearing and sharing stories about incredible PDX People, especially during such challenging times. If you know someone who has gone above and beyond, tell us about it by filling out our submission form. We may also follow up to request a photo of the person you want to highlight. Another option is to send them a shoutout on social by tagging your post with #PDXPeople. We’ll pick a few of the stories to share with our followers and on our PDX employee website.

Have a question or suggestion for keeping PDX People healthy and informed?

Fill out our form and we’ll do our best to add to the answers shared here. We’ll also share all suggestions with our PDX communications and operations teams.

Any resources you can share for my team’s breakroom?

Yes. Here’s an image and slideshow for digital signage, and a PDF for printing and posting on bulletin boards. Need a different format? Use this form to tell us.

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